Frequently Asked Questions
Purchase, Order & Delivery
What are the delivery times?
Delivery times may vary depending on the destination.
On average, orders are delivered within 4 to 6 working days in mainland France depending on the carrier chosen.
For Europe and international destinations, delivery times can range from 5 to 10 working days.
Once your order has been shipped, you will receive an email containing a tracking number allowing you to track the delivery of your package in real time.
We make every effort to guarantee fast, reliable delivery that meets our customers' expectations.
How to choose the right size rug?
To choose the ideal size, simply measure the inside surface of your baking tray or oven rack. The mat should lie flat, without extending beyond the edges.
If your trays have particular dimensions or if you have a specific need (professional oven, gastronomic format, non-standard equipment), we offer custom sizes made to order.
If you have any doubts, our customer service team is available to guide you.
Can I return the product if I ordered the wrong size?
Yes, of course. If you ordered the wrong size or the product does not meet your expectations, you have a withdrawal period in accordance with current legislation.
The product simply needs to be new, unused and kept in its original packaging.
Our team will assist you with the return or exchange process, ensuring a simple and stress-free shopping experience.
Is the rug shipped rolled or flat?
Depending on the model and size, the rug can be shipped:
- rolled up in a protective case specially designed for easy storage and to preserve the product.
- or flat, when this allows for better stability during transport.
In both cases, we choose the most suitable packaging to guarantee delivery without creases, without deformation and in perfect condition.
Use
At what temperatures can I use the baking mat?
Our baking mats are designed to withstand extreme temperatures up to 260°C. They are compatible with all smooth or grooved cooking surfaces: griddles, ovens, pans, grills, etc. This means you can use them for both freezing your food and baking it in the oven. Thanks to this wide range of uses, the mat is suitable for numerous recipes: pastries, cookies, pizzas, roasted vegetables, or even frozen meals to be reheated.
Can I use the mat with all types of ovens?
Yes, the mats are compatible with most domestic and professional ovens: electric, gas, and fan-assisted. Simply place the mat directly on your baking tray or rack before baking.
Caution : any direct contact with a flame or heating element should be avoided to preserve the longevity of the product.
Does the mat replace baking paper?
Absolutely. A baking mat is a sustainable and eco-friendly alternative to baking paper. Reusable hundreds of times, it significantly reduces kitchen waste while providing a perfectly non-stick cooking surface. It's a worthwhile long-term investment that saves you the recurring expense of buying baking paper.
Is the mat non-stick? Should I add oil or butter?
Thanks to its professional-grade coating, the Fibra Mat is naturally non-stick. This means you don't need to add any extra fat for cooking. Your food releases easily, without sticking, while maintaining a beautiful golden texture.
In practice, this represents up to 80% less fat compared to traditional cooking methods that require oil, butter, or cooking spray. You can therefore enjoy healthier, lighter, and perfectly cooked dishes, without compromising on taste.
Can I cut the mat to fit the size of my cooktop?
Yes, you can cut the mat using simple scissors to perfectly match the size of your baking sheets or molds.
Tip : always cut with scissors (not a knife) and avoid using sharp utensils directly on the mat afterwards to preserve its effectiveness and lifespan.
Caution : the rug cannot be returned once it has been cut.
Does the rug give off any odor or substances when heated?
No. Fibra Mat mats are made from food-grade materials, free of BPA and harmful substances. They comply with current standards and do not release any odor or taste, even when cooked at high temperatures. You can therefore cook safely without altering the flavor of your dishes.
Can I use the mat with a barbecue or an air fryer?
No, the mat should not be used with a barbecue. This equipment reaches temperatures or heating conditions that are incompatible with the product and could damage it. We recommend using it in a conventional oven or on surfaces specifically designed for this purpose.
Regarding air fryers, compatibility will depend on the size and model. If the interior space allows, you can place a custom-cut mat inside.
Is the rug dishwasher safe?
Absolutely. Fibra Mat mats are designed to withstand dishwasher washing. You can also clean them by hand with warm soapy water and a soft sponge.
Caution : Avoid using metal scrapers or abrasive products. They could damage the non-stick surface.
What is the average lifespan of a baking mat?
A Fibra Mat can last for several years with proper care. Depending on usage, it can replace hundreds of disposable baking sheets. Its longevity depends primarily on following proper care practices (no sharp objects, no direct contact with flames, and appropriate cleaning).
Can the Fibra Mat be used on a cooking plate smaller than the mat?
It is best not to use Fibra Mat baking sheets on trays or racks that are too small, to avoid any deformation or damage to the product. We also recommend ensuring that the edges do not come into contact with the oven walls to guarantee optimal and safe use.
Does the mat change the cooking time or temperature?
No, the mat does not alter cooking times or temperatures. You can follow your usual recipes without any special adjustments. Depending on the oven, a very slight variation may sometimes be observed, but it remains minimal.
Can I use it for all preparations (sweet, savory, liquid batters, leavened doughs, choux pastry)?
Yes. The mat is suitable for all preparations, even the most delicate: liquid batters, choux pastry, shortbread, macarons, leavened doughs, savory or sweet preparations.
Can I use it with a mold, ring or pastry frame placed on top?
Yes, you can place a ring, a stainless steel frame, or a mold on the mat. Just make sure the edges don't cut or damage the surface.
Can the mat be used in a microwave?
Yes, the mat is microwave safe if your recipe requires it, provided that it is not in direct contact with a heating element.
Tips & Maintenance
Can the carpet be colored with certain preparations?
Yes. Some highly pigmented recipes (caramel, tomato, spices, curry, etc.) may cause slight discoloration. This does not affect the non-stick properties or the performance of the mat. A quick clean after use can reduce this discoloration.
How to avoid or remove stubborn stains?
Wash the rug in warm soapy water with a soft sponge. For stubborn residue, let it soak for a few minutes. Absolutely avoid abrasive products or accessories, which could damage the surface.
How to maintain non-stick effectiveness over time?
- Use only blunt utensils.
- Avoid abrasive sponges.
- Respect the recommended temperatures.
- Opt for hand washing.
What is the lifespan of a Fibra Mat rug?
With proper use and regular maintenance, a Fibra Mat can withstand several hundred uses, or several years of good results.
What should I do if the rug becomes slightly deformed?
Slight heat-induced deformation may occur, but this is rare. It does not affect the rug's usability. In most cases, it returns to its original shape upon cooling or simply by being laid flat.
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Fast shipping
4 to 6 business days
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Secure payments
Visa, Mastercard, Paypal
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Free delivery
from 60€ purchase